Roadside Response & Repair
Most car accidents and car-related incidents don't involve fatalities or grave injuries. For the most part, they are simply inconveniences that can range from waiting for a tow to awaiting long-term repairs or a claim for a "totaled" car whose repairs would cost more than the value of the car itself. Car insurance companies should offer its policyholders swift response to initial towing needs, as well as car rental options and services while they await repair on their vehicles. The repairs themselves should be facilitated quickly and smoothly, with little to no delay on the part of the insurance company for claim assessment or approval.
Policy Flexibility
Not all motorists drive the latest sports car or can afford full coverage with no deductible. Car insurance companies should offer its policyholders a variety of insurance options that are affordable without leaving the motorist vulnerable.
Benefits and Discounts
Car insurance companies should offer its policyholders a variety of car and driving-related benefits, such as accident forgiveness for first-time offenders, convenient payment options, after-hours services, 24-hour claims assistance and others. Car insurance companies should also offer discounts for multiple-policy holders, drivers with clean records, students with good grades and others.
Customer Service/Claims Timeliness
Car Insurance companies should respond to policyholder claims in a timely fashion, facilitating the necessary steps to return motorists to their vehicles.